Your satisfaction with our products is of primary importance to us. We make every effort to select fine products, both in design and in construction. Please do not hesitate to contact us if for some reason we have not lived up to your expectation.
If there is a problem with your order, please call us at 800-4diseno. You may also contact us online at firstname.lastname@example.org. Full refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 10 days; there are no refunds on special order items. Credit card orders will receive refunds in the form of a credit, and check payments will receive a refund check. Sale items are final.
Do not hesitate to call with any questions or issues relating to our products. We are eager to hear from you.
Prices and Discounts
Discounts cannot be combined with any other offer or promotion. We are happy to work with designers and resellers, and can offer special discounts. Please call for further information.
We accept VISA Mastercard and American Express credit cards, which typically process within 24 hours of order placement. There is a 5–7 business day hold placed on all checks received. Merchandise cannot be held without payment. Prices and available inventory are subject to change until an order is confirmed. We require a 30% deposit on wholesale orders and 50% on all custom retail orders.
Inventory and lead times
While we maintain an inventory in our showroom in Boston, more than likely, wholesale and/or special orders will be placed especially for you, with all of your specifications, with our designers and craftspeople. For this reason, we require a deposit at the time the order is placed, and the balance is due when your order is shipped from our warehouse in Boston. This is what our vendors require of us. We promise to do everything we can to keep delivery times as accurate as possible. Once again, your satisfaction is key to our success, and you can be sure that we will stay on top of your orders. We will do everything in our power to live up to this promise, however, due to issues like weather and politics, this is not always possible. We will keep you informed of any unforeseen delays.
We normally ship Fedex and UPS, ground and express. Please specify your preference. Shipping and handling charges may need to be determined for orders which require special packaging and for orders over $200 depending on final destination. We try to keep them under 10% of the total order amount. Please make damage claims to UPS or Fedex within 10 days of receipt. Shipping arrangements for furniture and other large pieces will be arranged and billed separately.
In stock items normally ship within 24 hours after an order has been placed. If you order by credit card, your card will be charged either for deposit or for full payment when the order is placed. The balance, if there is one, will be charged when the order is shipped. We will accept cancellation of your order for items that have not shipped or that are on back order. Once the items are shipped, no cancellation will be accepted. Returns will be accepted within 10 business days, however you will be responsible for all shipping costs to you and return shipping costs to our warehouse. For orders paid by check, please allow two weeks to receive your refund check.
If an item arrives damaged, notify us immediately so that we may work with you to arrange a return, replacement, refund or credit. Full refunds (less shipping fees) will be issued if merchandise is returned in its original condition within 10 days; otherwise a restocking fee may be charged (there are no refunds on special order or sale items). Credit card orders will receive refunds in the form of a credit to the card, and check payments will receive a refund check.
Please be aware that products are susceptible to damage during transit. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. Please make every effort to inspect your order, and the condition of its cartons or crates, immediately upon receipt of delivery. Please indicate any visible damage to cartons on the delivery slip, as this may be required for insurance purposes, if any damage has occurred in transit. Please if at all possible, take photos of damaged cartons and product. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you.
We work very hard to avoid back orders. They do sometimes happen. We don’t like them any more than you do. You will only be charged for merchandise shipped.
We require reseller certificates on all wholesale and to the trade orders.
Due to the handmade nature of most of our products, color and size may vary slightly. Every effort will be made to ensure accuracy. Prices are subject to change without notice.